Descrierea companiei:
About our client:
Our client is a recognized leader in business process outsourcing (BPO). It's proposition is simple: it delivers value to their clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
Abou us:
We are active in the industry of Consulting in Management & Human Resources were we believe we can put the people made to work togheter in contact. The services that we provide for our clients today are:
- business development consultancy;
- recruitment 50 & recruitment & selection;
- executive search;
- training needs analyzes and program management for the SALES FORCE.
History:
Job Connect started in december 2007 in Sibiu as a recruitment company. At the beginning of the year 2009, we began to diversify our services according to our clients needs.
In a few words:
We thing that the words that describes the best what we do are: QUALITY, INVOLVEMENT, PASSION and EQUITY.
Profil/Cerinte:
People skills;
Communication & Influencing skills;
Adherence to Company values;
Coaching skills;
Conflict resolution and problem solving;
Delegation / follow up;
Accurate, methodical with detail orientation
Customer centricity;
Prioritizing & organizing skills;
Effective time management;
Presentation skills;
Proficiency in FRENCH;
English language is a must;
Proficiency in MS office applications.
Min. 2 years as Team Leader in customer service / call center field is a must
Descriere:
Motivates and persuades others to common goals.
Responsible for achieving team SLA’s (Service Level Agreement);
Understand and capture customer baseline data around SLAs and operational metrics transition;
Daily Reporting for Productivity;
Daily work allocation;
Coordinating team schedule and leave planning;
Adherence to break timings by their teams;
Conduct one on ones on monthly basis, quarterly, midyear and yearly appraisals;
Develop and maintain Incentive program for Team members.
A Team Leader provides leadership and development to the team by monitoring, coaching, mentoring and by following Performance Management anf Quality Control Process and Procedures, with the overall aim of achieving key Team targets. He/she is accountable for driving work behaviors and results within the team.
Benefits:
E-mail your detailed CV (word or text only) to :office@jobconnect.ro