Descriere Job : QUALITY COACH :

Descrierea companiei:

About our client:

Our client is a recognized leader in business process outsourcing (BPO). It's proposition is simple: it delivers value to their clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

About us:

We are active in the industry of Consulting in Management & Human Resources were we believe we can put the people made to work togheter in contact. The services that we provide for our clients today are:
- business development consultancy;
- recruitment 50 & recruitment & selection;
- executive search;
- training needs analyzes and program management for the SALES FORCE.

History:
Job Connect started in december 2007 in Sibiu as a recruitment company. At the beginning of the year 2009, we began to diversify our services according to our clients needs.

In a few words:
We thing that the words that describes the best what we do are: QUALITY, INVOLVEMENT, PASSION and EQUITY.

Profil/Cerinte:

• Experience in the field of quality monitoring.

• Minimum of two years experience in call center industry.

• Proven superior customer service and sales skills.

• Coaching experience.

• Training experience and/ or adult teaching experience is a definite asset.

• Strong oral and written communication skills, in both (1) English and (2) French or Italian or German or Spanish.

• A detail-orientation and strong organizational and planning skills.

• Excellent computer skills, including proficiency with MS Word, MS Excel, PowerPoint and Outlook.

• Strong adaptability to change and the ability to cope with deadlines.

• The ability to be a team player.

• An energetic and enthusiastic attitude.

• Post-secondary education or equivalent.

Descriere:

• Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics.

• Identify and communicate trends or areas of opportunity for the development of call center front line staff members.

• Organize call calibration sessions with other coaches.

• Provides one-on-one and group training/ retraining as required.

• Aids in new hire training.

• Ensures that maximum quality is being achieved at all times.

• Assist the business by taking inbound calls as per service level requirements.

• Regularly update own knowledge of new products and procedures.

Benefits:

E-mail your detailed CV (word or text only) to :office@jobconnect.ro